Business-Critical Insights
Drive customer experience improvements in these ways…
Use customer data, real-time reporting and insights to drive decision making.
Capture conversational data and analyze every interaction to elevate your customer experiences.
Gain an accurate and comprehensive view of your real call drivers and agent performance.
We are here to help your business maximize ROI. Our approach is based on looking at what your unique pain points are and finding an efficient, cost-effective solution to help you fix them. Whether it is poor CSAT, agent retention or outdated QA monitoring practices, we apply our proven methodologies – using speech analytics, data intelligence, AI, and human verification - to turn your problem into a productive and profitable performance result.
We are customer experience experts with 18+ years of hands-on know how in the contact center industry, working in more than 22 countries and ranging from 25 seats to over 2,500.
Unlock hidden insights by analyzing and understanding 100% of voice communications.
Understand your business like never before to drive strategic and tactical business decisions.
Easily access dynamic, business-critical reports designed to keep goals front-and-center.
Leverage expertise, experience and knowledge to streamline your business for increased success.
Create and nurture emotional connections between customers and your brand to build loyalty.
Executing strategies that consistently and reliably bring efficiencies and superior service.
Case Study: Knowledge Rhino helps a global fresh food home meal provider expand their brand experience into contact center operations with scalable processes for enhanced customer experiences.
Read moreCase Study: Going beyond traditional Quality Assurance strategies and techniques to reduce operational expense and increasing actional intelligence through customized interaction analytics.
Read moreCase Study: Leveraging the power of enterprise-class big-data business intelligence takes a great deal of time, resources and understanding to make your data work for your business.
Comprised of contact center "thought leaders" who understand and have demonstrated abilities to improve internal and external call center operations.
A vested partner that works in conjunction with your training and operations teams to support both internal and external processes for maximizing revenues.
A developer of automated systems and processes designed to improve product knowledge and customer interaction management, enhancing the customer's overall experience.
Experienced VP and COO of both domestic and international contact centers. From leadership to daily operations, Shane has handled every aspect of the business.
Communications and Marketing leader focused on developing and improving customer journey and experience strategies in alignment with business goals.
Drive customer experience improvements in these ways…
Five key benefits to mining, understanding and using big data…
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Benefits you can expect when outsourcing contact center and IT functions...