Many businesses capture huge amounts of data by recording customer interactions, but very few effectively optimize this valuable information. The sheer volume of contacts makes truly understanding them a challenge. And since traditional QA analyzes only 5 percent of calls, you’re likely missing key opportunities to improve contact center performance.
Knowledge Rhino speech analytics solutions review 100 percent of customer interactions, allowing you to gain rare customer insights and make decisions based on complete data.
Our unique speech analytics solution unlocks hidden insights for improved customer experience, greater operational efficiency and better agent performance. Our best-in-class technologies combine real-time speech analytics and post-call evaluation to quickly and effectively categorize and analyze 100% of customer interactions.
Speech analytics quickly identifies customer needs and expectations so you can easily meet – and exceed – them.
Improved customer experience builds loyalty, but speech analytics also identify the reason behind customer attrition.
Create personalized up-sell and cross-sell opportunities that meet customers’ specific needs.
Monitor customers and agents simultaneously to track script adherence and regulatory requirements.
Gain a deeper understanding of the “how” and “why” of your business. Knowledge Rhino partners with you in a collaborative environment to analyze and act to improve your contact center performance.