Strategies to drive measurable improvements

To some, performance management simply means annual and quarterly business reviews. But to many, particularly in the contact center industry, performance management is much more than that. It is a complex achievement system based on KPIs, daily goals, interactions, competencies and technology – measured month-to-month, day-to-day, hour-to-hour and minute-to-minute. It is about looking forward as well as reviewing what happened in the past. To make measurable improvements, companies need to measure and evaluate to make informed decision and that takes a great deal of time, money and resources. Working with Knowledge Rhino can help make the performance process easier to handle.

Operational excellence

Shift to an experience-led and data-driven platform for next level performance

Expert team member

Thought leadership from multiple verticals help to improve your customer experience

Win / win relationships

We provide guidance, strategy and hands-on solutions to businesses across all industries

Meaningful insights

More efficiently discover customer wants and needs to realize better business outcomes

Actionable intelligence

Interaction analytics provides near real-time feedback from 100% of customer interactions

Deep industry experience

Working with front line managers and executives to create scalable processes, insight and results.

We customize solutions to your specific business needs. From contact centers to technology providers, we have helped our clients improve, grow and transform performance. We start with gaining a deep understanding of your brand and customer journey to identify and prioritize opportunities. From solution design to execution, our team works with a clear sense of direction guided by measurable goals to maintain transparency and true partnership.

Today’s contact centers affect business operations and outcomes more than ever. As customer experience hubs, it’s imperative they operate at peak performance. Big data can help, but only if the information is understandable. That’s where Knowledge Rhino can help. Our advanced reporting puts Big Data in its place with customizable dashboards that deliver the information you need, when and where you need it.

Before any project begins, we first assess. We engage with clients with whom we are confident we can add valuable solutions and find ways to bring efficiencies and superior performance to life. We understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful. Unlike other service providers we are not interested in the short-term, quick fix.