Drive customer experience improvements in these ways…
We are here to help your business maximize ROI. Our approach is based on looking at what your unique pain points are and finding an efficient, cost-effective solution to help you fix them. Whether it is poor CSAT, agent retention or outdated QA monitoring practices, we apply our proven methodologies – using speech analytics, data intelligence, AI, and human verification - to turn your problem into a productive and profitable performance result.
We are customer experience experts with 18+ years of hands-on know how in the contact center industry, working in more than 22 countries and ranging from 25 seats to over 2,500.
Case Study: Knowledge Rhino helps a global fresh food home meal provider expand their brand experience into contact center operations with scalable processes for enhanced customer experiences.Read more
Case Study: Going beyond traditional Quality Assurance strategies and techniques to reduce operational expense and increasing actional intelligence through customized interaction analytics.Read more
Case Study: Leveraging the power of enterprise-class big-data business intelligence takes a great deal of time, resources and understanding to make your data work for your business.
Comprised of contact center "thought leaders" who understand and have demonstrated abilities to improve internal and external call center operations.
A vested partner that works in conjunction with your training and operations teams to support both internal and external processes for maximizing revenues.
A developer of automated systems and processes designed to improve product knowledge and customer interaction management, enhancing the customer's overall experience.
Experienced VP and COO of both domestic and international contact centers. From leadership to daily operations, Shane has handled every aspect of the business.
Communications and Marketing leader focused on developing and improving customer journey and experience strategies in alignment with business goals.